Account

What is the Account section?

The Account section of the Dashboard is where the nonprofit’s account on OrgHub is managed.  While all User accounts are free on the OrgHub platform (i.e. it is free to sign up for OrgHub and to access your Homepage), accounts for Entities are on a subscription basis. The most basic subscription is free (pay-as-you-go for certain services) and the higher subscriptions are paid on a monthly basis.  For more details, visit the pricing page.[INSERT LINK] In the Account section of the Dashboard, you can: - view the nonprofit’s subscription - upgrade the nonprofit’s subscription - cancel the nonprofit’s subscription - view all of the nonprofit’s payment transactions on the OrgHub platform - manage billing preferences - update credit card information - update billing address

How do I cancel my nonprofit’s subscription?

To cancel your nonprofit’s subscription: 1. Click on Account in the navigation menu to get to the Account page.  2. Under the Subscription heading, click on the button “Cancel Subscription” at the very bottom. 3. You will be prompted by a popup to confirm that you wish to cancel. If you are sure that you want to cancel then click “Yes”. When you cancel your nonprofit’s subscription there will be no refund issued; your nonprofit will have access to all the features of its current plan until the end of the monthly billing cycle. After that time the nonprofit (and all of its Collaborators) will lose access to all of the valuable features in your paid plan.

How do I delete my nonprofit’s account on OrgHub?

To completely delete your nonprofit’s account on OrgHub: 1. It would be a best practice to begin by notifying any other Collaborators and confirm with them that they are comfortable with the account being deleted. 2. Remove any other Collaborators from the nonprofit in the Collaborators section. [INSERT LINK] 3. Download any documents that you want to retain from the Minute Book. [INSERT LINK] 4. Go to your Homepage by clicking on the OrgHub link in the top left corner of the page. 5. Locate the nonprofit in the list of nonprofits on your Homepage and click on the trash can to the right of the nonprofit in the list. 6. You will be shown a popup warning you that the deletion cannot be undone and that all of the nonprofit’s data and documents will be deleted. If you still wish to proceed, type “YES I WISH TO DELETE FOREVER” in the input provided and click the “Delete Forever” button. If you choose to proceed, your data and documents will be deleted forever and you will not be able to retrieve them. If your nonprofit is on a paid plan then the billing will end at the end of the current monthly billing cycle (and no refund will be issued).